Publisher Services Account Manager HotChalk
THIS JOB HAS EXPIRED Are you an online account manager, looking for an opportunity to expand your publisher experience in a fast-paced network? Are you passionate about what you do as a calling, but in need of a positive, growing work environment that allows you to do what you do best? If so, HotChalk, Inc. has the opportunity you've been looking for. We have an immediate opening for a Publisher Services Account Manager. This position will be part of the team that manages all phases of the relationship with our online publishers. This position will report to the Sr. Director, Media Operations. Our work environment is flexible, open, and friendly with many interesting and rewarding company perks.
Hot Chalk is a learning environment for K-12 teachers, students and parents that includes a learning management system (LMS), a rich library of teacher-contributed lesson plans, premium digital content and professional development for teachers in a Web-based environment. Available through any Internet browser, the HotChalk Learning Environment is an easy to use system and brings teachers, students and parents together to improve education.
As the Publisher Services Account Manager for HotChalk, in Campbell, CA your primary mission will be to co-ordinate the day-to-day management of HotChalk?s publisher network. This exciting role will focus on maintaining close relationships with existing partners and expanding into new business opportunities. Your previous online media experience will be helpful as you help on-board new publishers and troubleshoot trafficking discrepancies with existing publishers. Because you have amazing interpersonal and communication skills, you'll enjoy providing all of HotChalk?s publishers with an exceptional level of one-on-one customer service. And lastly, you'll get to leverage your organizational and time management skills to efficiently manage HotChalk processes and effectively troubleshoot publisher issues with timely follow up, organization, and professionalism. If you thrive in fast-paced environments and are looking to join other high energy employees, bring your positive attitude to HotChalk, Inc. and apply today!
Build and maintain day-to-day relationships by working with publishers to ensure HotChalk is an essential partner for achieving their goals in monetization and building their brand.
Provide impeccable customer service for all publisher relation issues.
Manage process of publisher on-boarding, campaign set-up and ongoing account management with publishers.
Proactively engage publishers in order to find ways of improving campaign workflow, lowering discrepancies, and improving turnaround times.
Actively maintain HotChalk publisher knowledge bases, both external facing and internal.
Regularly update other departments on new publisher developments and trafficking requirements.
Ensure that feedback is communicated in an organized manner to the correct departments with regard to product requirements and enhancements.
Proactively monitor campaigns with particular focus on initial campaign launches in order to ensure that publishers have properly deployed tracking.
Troubleshoot, track, and resolve publisher concerns and help find a solution.- Conduct and/or participate in meetings and trainings with publishers.
Field questions from Sales team about publisher capabilities.
Educate clients on product feature updates and advertising opportunities, ensuring their marketing efforts reach their full potential through our platform.
Engage publishers to optimize ad placements for the best possible performance and revenue.
Guide publishers through the technical process of integrating HotChalk ads on their sites.
Act as the first line of the defense in troubleshooting technical issues.
At least 1 or 2 years of ad network, ad agency, or publishing experience (direct experience managing advertising relationships with online publishers is a major plus).
Must be proficient in Excel (formula knowledge is a major plus).
Outstanding customer service skills.
Fluent in English with excellent written and verbal communication skills.
Strong troubleshooting and analytic abilities.
BA/BS or equivalent required.
Enjoys a fast-paced, continuously evolving and results driven, ever-evolving work environment.
Ability to pick-up quickly.
Superior time management and prioritization practices.
Highly motivated self-starter with a relentless work ethic and drive to advance career.
Great can-do attitude with strong sense of humor and energized by working in a dynamic, fast moving environment.
Flexible, adaptable team player with strong interpersonal skills.
Extremely detail-oriented with impeccable follow-up and follow-through habits.
online media, online advertising, adops, advertising operations, ad ops, ad operations, publisher, advertising, publisher network, comscore, nielsen, quantcast, alexa, google analytics, webtrends, web analytics,web monetization, banner advertising, ad networks, ad serving, ad exchanges, atlas, doubleclick, publisher services
||Campbell, CA |
THIS JOB HAS EXPIRED