REGION ACCOUNT DIRECTOR-WEST InTouch Health
THIS JOB HAS EXPIRED The Region Account Director supervises a team of Region Account Managers (RAM) with responsibility for supporting and managing all client needs after contract closure. This includes but is not limited to; customer needs analysis, program development, implementation process and project management of telemedicine network expansion. The Regional Account Director will serve as a liaison between the RAM team and the Sales team.
Drives program implementation and assures proper resources are allocated to projects.
Defines need and provides necessary initial on-site customer training including physician and support staff.
Assesses customer confidence and competence while actively advancing accounts toward achieving independence and full utilization of ITH technology.
Demonstrates a high level of skill and effectiveness in customer training activities.
Develops and maintains collaborative and value-added relationships with customers and ITH colleagues.
Communicate regularly and effectively with other ITH colleagues including Sales and Product Specialist teams.
Manage all relevant customer information and distribute as needed.
Demonstrate a high degree of personal organization and effective management and utilization of marketing material and training tools.
Demonstrates and maintains a high degree of technical understanding of ITH products and related wireless tools and technologies.
Demonstrates strong team commitment and positive attitude among colleagues.
KNOWLEDGE, SKILLS AND ABILITY
Prior experience with implementing or managing complex projects from concept through to completion
Prior experience with healthcare industry and familiarity with working within the hospital environment
Strategic thinking skills
Managed complex customer relationships and customer support
Active listening and probing skills
Highly organized and able to effectively manage and prioritize multiple projects simultaneously
Able to work independently
High energy level and positive 'can-do" attitude
Demonstrates confidence and leadership abilities
Flexible to unexpected client requests/ needs and enjoys working in an entrepreneurial environment.
The ideal candidate for this position will possess pre or post sale account management experience in medical device, capital equipment or healthcare sales.
Clinical experience and some technical experience supporting sales of high tech or wireless equipment preferred.
Must be able to meet standard requirements by various vendor clearance agencies used by customers.
Qualifications: (Minimum Education & Years Experience required)
5-7 years of relevant experience.
Bachelor's degree, RN or equivalent business experience required
||Santa Barbara, CA |
THIS JOB HAS EXPIRED