Regional Director of Operations Revolution Foods
THIS JOB HAS EXPIRED DescriptionRevolution Foods is seeking a Regional Director of Operations (RDO) to provide exceptional customer service and to ensure operational excellence at key account school site locations that Revolution Foods serves. For large customers, the RDO will oversee all aspects of service, revenue generation, meal participation maintenance & increase, P & L, compliance of regulations, and staff training and leadership. The RDO plays a critical role in managing the relationship with specific school partners to gain a better understanding of their unique food service needs. He or she uses quantitative and qualitative methods to capture relationship information so that the partnership continues to grow year after year. The RDO defines, quantifies, and analyzes the relationship with key partners ensuring they remain satisfied and eager to renew their contract each year. The RDO is a great listener, a great facilitator, and when necessary an agent for change for school partners.
Responsibilities will include, but are not limited to:
School Partnership and Business Development
Consistent communication with school service staff, school leadership, Revolution Foods regional sales team and Culinary Center personnel with respect to excellence in performance.
Prepare weekly presentations for tracking and reporting progress to date.
Effectively communicate to leadership team any issues or concerns that may affect customer satisfaction, food safety or quality.
Manage what is ordered for each school, ensuring the highest student satisfaction.
Follow protocol in keeping school foodservice leadership apprised of any and all action steps to build satisfaction or to address any situations that arise.
Manage the financial impact of menu needs for each school, meeting waste, and compliance regulations.
Increase revenue through utilizing existing network and building upon existing customer base.
Resource Planning and Payroll
P&L management across sites with strong focus on increased participation of students in all meal programs served at the school site, waste reduction, effective labor management, and accurate POS records/input.
Works with the HR & Finance Manager to ensure time records and payroll are submitted on a bimonthly basis.
Teach, train and coach onsite staff in high performance customer service and Revolution Foods healthy meal nutrition education.
Evaluate employee performance regularly, giving direct feedback to team members on a timely basis. Create growth plans for high performers and improvement plans for low performers on team.
Creation and accurate maintenance of Time-Sheets, HR Reports, Vacation/Sick requests, Labor & Waste reports as well as employee status and performance issues.
Establish a culture of respect, hard work, consistency and effective communication with all team members.
Ensure food quality standards by showing a commitment to quality from retherm to presentation of the final meal.
Ensure accurate monthly invoice for Revolution Foods? controller to submit to schools.
Maintain a participation journal at each site to explain any deviation from usual participation.
Maintain a food safe environment, complying with State, Federal and Revolution Foods food safety policies while training and enforcing the use of all safety forms and procedures.
Maintain consistency in following meal/menu Meal Assembly Cards, ingredient knowledge & food quality & presentation standards.
Work dynamically with Culinary Team to ensure all requirements of special programs are met (e.g. FFVP, Holidays).
Support preventive maintenance on all equipment and advise management when repair or maintenance is needed. Logs and reports equipment repair needs to ensure quick repair and functionality of equipment in all facilities.
Successful candidates will possess:
Demonstrated creativity, resourcefulness, and good judgment in building relationships and teamwork.
Demonstrated ability to take initiative with little direction, balanced with a willingness to ask questions and seek collaboration from peers and support team.
Relentless commitment to operational excellence.
Experience in multi-unit management, driving results across many locations simultaneously.
Ability to communicate to all stakeholders all action steps, goals, and results.
Outstanding attention to detail, organizational skills and ability to manage multiple tasks/deadlines.
Ability to work independently, strong analytical and problem-solving skills.
Proven management skills including recruitment/hiring, training, and coaching of staff.
Analytical problem solving skills with the ability to read and understand a situation, then identify key weak points and enact a plan to correct them with little direction.
Ability to learn and execute the operation of kitchen equipment in a safe, efficient manner.
Adherence and culture setting to a safety first environment.
Commitment to following all company policy and procedures as outlined in the Employee handbook.
Performs other duties, as assigned, and follows through on requests in a timely manner.
5-7 years multi-unit management and oversight, ideally in a school or contract services environment.
5-7 years P&L accountability experience in a multi-unit foodservice environment.
The ability to train, manage and lead teams to ensure Best in Class service, performance and attitude.
5-7 years retail foodservice merchandising and a-la-carte service experience, including point of sale and cash management experience.
Strong interpersonal and communication skills: able to work well with others and participate as part of a team.
Dynamic management style and high-energy approach to retail foodservice operations excellence.
Demonstrated ability to lead up to 5 direct reports.
Able to lift 50 pounds and stand for extended periods of time.
Strong attention to detail with ability to read and speak fluent English.
Advanced computer skills including working knowledge of Excel and Powerpoint.
Strong computer and math skills.
Commitment to the Revolution Foods mission that all children will have access to nutritious, tasty food to support the development of healthy minds and bodies.
A positive attitude and ability to motivate, inspire and positively communicate goals and objectives to our global network of team members.
ServSafe certification mandatory.
||Stafford, TX |
THIS JOB HAS EXPIRED