Sales Engineer Gotuit Media
THIS JOB HAS EXPIRED Digitalsmiths is seeking a highly seasoned, pre-sales ?A? team member to support our Sales Team. The person should have extensive experience in both the business and technical aspects of a software sale. This person will provide our sales team with expert product support and technical knowledge. In this role, you will be an integral part of Digitalsmiths? continued success!
The primary focus of this position is to partner with sales to win deals. You must be able to gain the customer prospect?s confidence to such a degree that they see you as the solution expert.
You will be expected to ascertain customer requirements, engage in consultative and technical solutions sales, and architect a complete solution, working with the sales, product and R&D teams. After the sale is completed, you will transition your work to the Operations Team to implement the solution correctly.
Provide in-depth Digitalsmiths product expertise along with technical support and business knowledge to the Digitalsmiths sales team.
As part of the pre-sales team, you must be able to go into a prospect and present the Digitalsmiths solution from a technical and business point of view. You must be able to demonstrate Digitalsmiths? products to both management (C-level) and technical (Developers, DBAs, IT Admin, IT Security) audiences. You must then be able to engage with the prospect to learn about their environment, prepare a data flow diagram, and work with Digitalsmiths engineers to advise the best solution. Success is measured in closed deals and implementations that occur as planned during the sales cycle. This may require several customer meetings ? both on phone and on customer site. Success in this role requires: excellent listening skills, requirements-solicitation skills, excellent writing skills, and the ability to document architecture and solutions.
Once the solution is accepted by the prospect, you may transition the actual Proof-of-Concept implementation to an engineer, but will be expected to monitor the entire engagement until the deal is won. After the sale, you will be responsible for transitioning all of the technical knowledge and business requirements gained during the sales cycle to the Operations Team so that the implementation is as seamless as possible. A key measurement of performance will be how closely aligned the prospects? expectations are to the actual implementation.
Example of duties:
Gathering technical requirements from customers
Web and Live Product demonstrations
Advising customers which products they need for a proposed solution
Writing formal documents such as proposals, and answering RFIs; coordinating information gathering
Managing the relationship with the customer at a technical level ? including support questions, evaluation requirements, proof of concept and architecture
Provide key market insights to the product development team
Present product to different audience such as C-level management and the customer?s technical team (developers, DBAs, IT Admin, IT security)
Present product demonstrations (including API, database and system integration)
Act as technical resource for sales as they navigate through the sales cycle
Write user-focused solution documents
Successfully project manage all presales engagements
Document and update SalesForce.com as required
Attend prospect, customer or internal meetings
Be able to install and demonstrate Digitalsmiths? products
Other duties as may be appropriate and applicable
BS in Computer Science or equivalent
Demonstrated engineering aptitude with programming a plus (Java is a plus) and scripting languages (Python is a plus)
Demonstrated competence in software engineering in Unix/Linux and Windows environments
Understanding of web service development (REST, JSON and XML)
Understanding of NoSQL/document database technology (MongoDB, Hadoop, Voldemort)
Strong problem solving and analytical skills
Well-developed interpersonal skills with an ability to get along with diverse personalities
Strong business acumen
Understanding the technology role in solving business issues and improving ROI
Good technical skills (ability to install and demo complex enterprise software)
Some Travel (up to 35%)
Documented presales experience in commercial software
Exceptionally strong presenter and persuader
Ability to guide sales team to adopt and present correct solution
Previous selling or presales experience of security solutions
Previous selling or presales experience of database solutions
Solid understanding of SaaS model, including business advantages and disadvantages
MBA a plus
Opportunity to be located in our Research Triangle Park HQ
Amenable to other locations based on qualifications
Guided by the belief that consumers should not have to work to find relevant content?the content should find them?Digitalsmiths provides the industry?s most comprehensive video discovery platform, offering personalized search, recommendations and browsing, social trending, mood-based recommendations, and a business rules engine for all connected devices. Built for service providers, content providers and consumer electronics manufacturers, Digitalsmiths Seamless Discovery enables personalized discovery experiences that instantly connect consumers to the most relevant movies, TV shows and live events available, at any time, on any screen.
Digitalsmiths serves customers across all media channels and devices including Cisco, Warner Bros., Paramount, Technicolor, Turner Sports, the NBA, the PGA and NASCAR. Digitalsmiths is privately held and backed by .406 Ventures, Aurora Funds, Chrysalis Ventures, Cisco and Technicolor.
Digitalsmiths full-time employees receive comprehensive benefits including stock options, vacation time, sick time, paid holidays, health insurance, life insurance, disability insurance and retirement program. We have a relaxed, open and collaborative work environment where both achievement and fun are valued and everyone plays a key role.
||Durham, NC |
THIS JOB HAS EXPIRED