Senior Business Consultant Clarabridge
THIS JOB HAS EXPIRED We are looking for strategic thinkers with business skills and the ability to understand business objectives, manage client expectations, communicate effectively with the client, lead in the insight creation and delivery, as well as enabling clients to utilize Clarabridge to its fullest.
The goal of the Business Insights and Analytics (BIA) team is to serve as trusted advisers for customers and Partners through their Customer Experience Journey. The BIA team works with clients and partners to uncover actionable qualitative and quantitative data driven insights that extend Clarabridge?s overall value proposition by applying cutting edge software.
The individual team members play a key role in exploring the factors or touch points that shape the customer experienceprograms for businesses. The individual works on strategy and assists in developing categorization models that are aligned to an organization business strategy, tuning sentiment, and analyzing data to summarize actionable insights across multiple industries; as well as enabling clients to utilize Clarabridge to its fullest.
We are looking for strategic thinkers with business skills and the ability to understand business objectives, manage client expectations, communicate effectively with the client, lead in the insight creation and delivery.
Partner with clients on market research studies from design through analysis including survey design best practices, metrics and scaling
Collaborate with internal Technical Consultants, Project Managers, and Account Management to deliver end to end implementations including gathering of business requirements, establishing business needs, performing insights analysis, and providing ongoing support, insight and direction for our clients.
Work with clients to develop data modeling strategies, define and document stakeholders business requirements, and build and maintain categorization models based on Clarabridge best practices.
Perform basic and advanced sentiment tuning for diverse sources of qualitative data
Audit categorization models and sentiment tuning to provide recommendations on potential new areas of analysis to customers
Consult with clients to design, define, and modify insights analysis studies leveraging their qualitative and quantitative data. Implement the studies, provide insight findings, and collaborate with our clients to identify insights driven business recommendations.
Play a critical communications role by interacting with clients to clearly and succinctly communicate insights both verbally and visually through presentations to the client and their internal stakeholders.
Incorporate advanced analytics data analysis techniques into customer insights and properly package business insights and findings for customer consumption
Develop and teach best practices around categorization, sentiment and actionable insight analysis principles to both clients and throughout Clarabridge
Experience with Customer Loyalty or Customer Experience Management a plus
?Big 5 Consulting? experience a plus
Bachelor?s Degree or higher
5+ years of demonstrated experience in Market Research, Multi-Channel Customer Experience Analysis, Survey Design, and/or Quantitative Data Analysis
Strong focus on qualitative and quantitative data analysis including statistical techniques, general data analysis and trend analysis among others.
Strong communication skills including written, analytical and verbal communication skills. (English- Most, Foreign Languages- Plus)
Ability to learn quickly and willingness to help out wherever he/she is needed
Ability to problem solve creatively and eager to learn new things
Ability to multi-task as he/she will be expected to work on multiple engagements/initiatives simultaneously
2+ years experience with MS Excel and PowerPoint required at an advanced level
Experience with one or more Business Intelligence, or Data Analysis Tools desirable (MicroStrategy, Cognos, SAS, SPSS, R, Minitab, STATA)
Experience with statistical modeling and advanced statistics including descriptive, predictive, and prescriptive techniques
About Clarabridge Clarabridge is the leading provider of intelligent Customer Experience Management (CEM) solutions for the world?s top brands. As the premier provider of CEM, Clarabridge enables Global 1000 businesses to intelligently listen to, analyze, operationalize, and measure multi-source customer feedback through intelligent sentiment and text analytics. Insights extracted through Clarabridge enable organizations to create a universal understanding of their customers, partners, and employees; make actionable business decisions with measurable ROI; and collaborate on those decisions both internally with stakeholders and externally with customers. With hundreds of CEM implementations, Clarabridge is the 7th fastest growing software company, powering the CEM programs for companies such as B/E Aerospace, Best Buy, Charming Shoppes, Inc., Choice Hotels, Dell, Expedia, E.ON, Fidelity, Gaylord Hotels, Government of British Columbia, Intuit, J.D. Power, L?Or-al USA, Marriott International, PetSmart, QVC Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendy?s International. Clarabridge is privately held with offices in Reston, VA., San Francisco, CA., Miami, FL., and London, UK.
Clarabridge is the leading provider of intelligent Customer Experience Management (CEM) solutions for hundreds of the world?s top brands, including Best Buy, Dell, E.ON, Intuit, L?Or-al USA, Pella, PetSmart, United Airlines, and The Wendy's Company. Global 1000 companies trust Clarabridge to listen, analyze, and act on customer feedback. Clarabridge delivers the only comprehensive customer experience hub offering easy-to-use dashboards, reporting, collaboration, and engagement powered by the industry?s most advanced text analytics over virtually any feedback channel. Founded in 2006, Clarabridge is privately held with offices in Washington D.C., San Francisco, London, Miami, Singapore, and Barcelona. For more information, visit www.clarabridge.com.
||San Francisco, CA |
THIS JOB HAS EXPIRED
Connect with the voices that matter most to your businesswith customer experience intelligence from Clarabridge.Investors: Boulder Ventures
, Grotech Ventures
, Intersouth Partners All Jobs: at Clarabridge
|Headquarters:||11400 Commerce Park Drive|
Reston, VA 20191
|Company Profile:||Leading in Customer Experience Management
To give your business the lead in Customer Experience Management (CEM), partner with the leaderClarabridge. With years of development invested in the Clarabridge solution, we're simply the most qualified company to reveal strategic insights hidden in customer feedback across a range of sources.
Unlike other companies that only serve academic or government markets, the Clarabridge focus has always been business, your business, and how we can help you reach your commercial objectives. To give you the customer insight you need, we've worked harder, thought deeper, and developed smarter software than any other vendor in the marketplace.
At Clarabridge, our goal is to help you fully access your customer experience intelligenceand leverage that information to your advantage. By bridging the gap between your customers experience and your brands promise, we provide a unique portal into the human dimension of your business. With this insight, you gain the strategic edge in serving your customers, controlling costs and risk, competing resourcefully, and building profitability.
When you work with Clarabridge, you work with the management team that had guided the companys growth and innovation from the start. Each has had decades of experience, bolstered by successful entrepreneurial ventures and strengthened by prior top-level management experience. Our executives, who include a nationally recognized entrepreneur and a multiple patent holder, are all published authors and frequent speakers at industry conferences.
With a commitment to excellence, partnership model with clients, and fast-paced development processes, Clarabridge is strong from the ground up. Whats more, our financial backing, board advisors, reputation, and partnerships are sound, ensuring our software will evolve to meet your emerging demands.
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