Senior Customer Support Specialist DocbookMD
THIS JOB HAS EXPIRED Requirements
--Highly developed sense of integrity and commitment to customer satisfaction.
--Demonstrated passion for excellence with respect to treating and caring for customers.
--Ability to communicate clearly and professionally, both verbally and in writing.
--Has a pleasant, patient and friendly demeanor.
--Strong decision-making and analytical abilities.
--Strong detail orientation and communication/listening skills.
--Willingness to work a flexible schedule.
--Possess a strong work ethic and team player mentality.
1+ years of experience in a customer service or help desk capacity required. Knowledge of technical support issues related to Smartphone and Tablet (iOS and Android) troubleshooting experience a plus. Experience with Zendesk preferred.
--Professionally handle incoming requests from customers and ensure that issues are resolved
both promptly and thoroughly.
--Thoroughly and efficiently gather customer information, access and fulfill customer needs,
educate the customer where applicable to prevent the need for future contacts and document
interactions through contact tracking.
--Provide quality service and support.
--Troubleshoot customer issues over the phone or by email.
--Use automated information systems to analyze the customer's situation.
--Maintain a balance between company policy and customer benefit in decision making.
--Handles issues in the best interest of both customer and company.
--Continuously evaluate and identify opportunities to drive process improvements that
positively impact the customer's experience.
--Responsible for compiling and generating reports as they relate to customer service and
report to the Executive Team.
--The customer service representative will provide information to customers in response to
inquiries about products and services.
--The representative will also explain how to use product features and solve customer
--The customer service representative will receive, document and resolve customer complaints.
DocbookMD is a funded, revenue generating Austin startup changing the way doctors communicate using smartphones and tablets.
Working at DocbookMD
We are a dynamic team of good, smart people. At DocbookMD, everyone makes a difference and every voice is heard. We offer competitive salaries and benefits including medical insurance. Our offices are located in the downtown area, bordering Zilker Park.
THIS JOB HAS EXPIRED
We help physicians improve patient care through the use of a secure, efficient, mobile communication platform.
< 5M RaisedSelf Funded All Jobs: at DocbookMD
|Headquarters:||901 Mopac Expressway South|
Austin, TX 78746
|Company Profile:||DocbookMD is an exclusive HIPAA-compliant messaging application for smartphone and tablet devices. Designed by and for physicians it creates a secure network to share patient information and collaborate with medical colleagues. In the past year, DocbookMD has experienced incredible growth now counting more than 20,000 physicians users.|
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