Senior Desktop Support Technician Silver Spring Networks
THIS JOB HAS EXPIRED Tracking Code
This position will be a part of a team of IT Service Desk technicians who handles technical work of troubleshooting and resolving cases. The ideal candidate will provide support across all business functions for Windows and Apple OS platforms and mobile devices. Must have a passion for customer service, a friendly and helpful attitude, and be comfortable working in a fast-paced high tech environment. This candidate will partner with IT peers to ensure successful deployment of IT technologies. Understand the big picture and can clearly articulate how the role helps the IT organization achieve their goals. This candidate will also be viewed as a technical leader and resource for the IT Service Desk Interns.
The team?s mission is to provide and ensure high integrity and consistent delivery of services for both desktop support and basic system administration capacity. The successful candidate will be supporting a high performing and collaborative set of customer groups and be a key contributor to ongoing and accelerated growth. Because we are a small team, the ability to communicate technical ideas effectively, in oral and written forms, and solve complex problems in a team environment will also be considered.
Build, configure, maintain and manage systems for all employees on Windows and MAC platform using latest technologies
Troubleshoot computer hardware and software problems, resolve issues or provide a workaround
Manage and/or set customer expectations
Develop and maintain appropriate operational documentation
Recommend procedures and standards to improve the quality and delivery of service to customers
Working knowledge of AD, Exchange, TCP/IP, DNS, DHCP, VPN
Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs
Develop trends by monitoring and analyzing incoming cases via phone, email, and walkups support requests
Records and escalate incidents and requests as required to ensure quality of service and within established SLA?s.
Works with vendor support contacts to resolve technical issues within the desktop environment
Operates within, enforces, and suggest modifications and additions to desktop standards and guidelines
Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
Maintain adequate knowledge of operating systems and application software used to provide a high level of support
Serves as an escalation point for more complex technical issues.
Ensure customer expectations are set and consistently met or exceeded.
The ideal candidate has 3+ years of computer support and troubleshooting experience
Experience in a corporate IT environment using ticket based workflow.
Intermediate knowledge of Microsoft Windows 7 and Office 2010 in a corporate Active Directory environment.
Basic knowledge of Mac computers.
Must be extremely professional with a great image, have strong interpersonal skills, be empathetic, be very energetic, have experience dealing with all levels of users.
Ability to work effectively as a team member, to prioritize duties in a fast-paced environment, working on multiple tickets/projects at a given time.
Excellent written and verbal English communication skills.
Redwood City, California, United States
||575 Broadway Street |
Redwood City, CA 94063
THIS JOB HAS EXPIRED
We are a highly innovative, committed team, collaborating to make a difference in the world. Our rapid growth, passion and high energy create a somewhat chaotic and intense environment, yet we are very focused on our customers and meeting our commitments. We are smart, creative and hard-working, and believe the work we do and the people we work with are fun. Silver Spring Networks had their IPO in March of 2013 and we are not looking back.
Investors: Foundation Capital All Jobs: at Silver Spring Networks
|Headquarters:||555 Broadway Street|
Redwood City, CA 94063
|Industry:||Cleantech / Energy|
|Company Profile:||With more than ten years of experience, Silver Spring Networks is the leader in networking technologies that modernize today's power grid. We have delivered more than 16.5 million Silver Spring-enabled devices, which our utility partners rely on, in concert with our software and services, to improve energy management and efficiency. Silver Spring securely connects consumers and utility providers through powerful and proven energy networks that can be easily expanded as needs evolve.
Our open, standards-based networking solutions enable all energy devices, from in-home energy devices to smart meters to load control devices, to connect together to deliver the highest performance possible. By connecting homes and businesses directly with their local utility, we help everyone manage and integrate renewable energy sources better, bringing greater energy efficiency to the planet and our world - brilliantly.
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