Senior Implementation Project Manager Ellie Mae
THIS JOB HAS EXPIRED Summary of Responsibilities:
The Senior Implementation Project Manager provides project management leadership to Encompass Banker clients with the goal to efficiently and satisfactorily deploy their purchase. They must take a consultative approach by providing insights on options available to the Ellie Mae client base and identify new business opportunities by solving customer business problems. The implementation process is subject to continuous improvement driven by the recommendations of the Senior Implementation Project Manager and this position is responsible to continually interact with Product Management to provide direct customer insights on product performance in the field. This senior role is responsible for the design of implementation processes related to new product releases. The Senior Implementation Project Managers must have extensive knowledge of both the mortgage banking industry and how Encompass Banker and customized solutions address client requirements. This role will be assigned to manage the larger clients with more complex business models.
Primary Responsibilities and Objectives
Function as a subject matter expert for a specified set of products and services offered by Ellie Mae. The Senior IPM must bring this client point of view and industry knowledge into the Product Management function in order to drive better feature function outcomes from the Product Roadmap.
Drive fulfillment of configuration, training and customized services to reach a successful deployment of the Ellie Mae products
Drive the best practice implementation cycle for the new Ellie Mae clients and ensure knowledge transfer to the client during the implementation process.
Act as the key leader contact to Ellie Mae client?s throughout the implementation process.
Maintain a level of expertise on the mortgage industry and the Ellie Mae product suite.
Coordinate, assess, and evaluate the training needs of clients.
Contribute to the brain storming sessions to evolve the service delivery for implementations.
Maintain a high level of expertise on the Client Services tools used daily to complete the project.
Must possess great communicate skills which are used internally and externally to effectively coordinate the tasks performed during the implementation process.
Qualifications, Skills and Education
10 years minimum mortgage banking or banking experience with extensive exposure to all aspects of the industry. (required)
Extensive Experience managing consulting projects to on time, on budget, on scope outcomes.
Bachelor of Arts or Business Management Degree from an accredited institution, or equivalent Certifications and Experience. (Degree strongly preferred)
Direct experience implementing enterprise software solutions for the mortgage industry
Must have excellent client communication skills. (required)
Self-management: Ability to manage and prioritize own workload effectively. Be able to follow through and complete the work to client satisfaction (required)
Strong project management skills, including status reporting, project documentation, issue resolution, time management, and communication with all project team members. (required)
Must be able to travel within the US up to 50% of the time (required)
||Pleasanton, CA |
THIS JOB HAS EXPIRED