Senior Professional Services Consultant LiveOps
THIS JOB HAS EXPIRED The Professional Services Consultant position with LiveOps provides a great opportunity for a seasoned, client-facing program/project manager to work with enterprise customers, partners, and internal teams in managing large Cloud-based, multi-location, call center deployments. Based out of our Redwood City CA office, San Diego, CA Office or Tempe, AZ office, you will be introduced to large enterprise clients as their primary contact for call center deployments which will include multiple call centers in different locations.
Responsibilities will include:
Direct contribution to our continued growth and success by managing critical deployments and client relationships.
Project managing major projects with our enterprise customers, directly or through one of our distribution partners, you will have a unique challenge ahead of you and your contributions will be highly visible.
Managing in depth, process-oriented projects that often involve not only the primary customer, but also partners who you will need to coordinate with to ensure everything comes together seamlessly. These are no ?push button? deployments, so your advance project management skills will be key to managing these projects to success.
Being the conduit between the customer, partner, internal resources, and internal project managers, managing specific sub-projects within their teams in addition to the ?big picture? primary deployment project.
Gathering and documenting requirements, developing and managing overall project plans, managing budgets and resource assignments, controlling project scope and risks, and managing change control
Instantiating, configuring, and managing our web-based Cloud call center interface to assist in deployments and customer support during deployments when necessary.
5+ years of strong project management experience, PMP certified preferred.
5+ years of experience working in a customer-facing, project/program management role for large, complex enterprise customer technology deployments.
Experience organizing meetings, managing issues and risk registers, driving steering committee meetings, and managing change control.
Strong tenure managing customer-facing, large enterprise software deployments (ideally involving call center technology, telephony, advanced voice/data networks, and web services interfaces).
Excellent written, oral, and presentation skills
BS preferred, preferably in a technical field
About LiveOps, Inc.
LiveOps is the global leader in cloud contact center and customer service solutions. More than 200 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps? technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, LiveOps supports a wide range of industries including financial, health care, insurance, retail, and high tech. For more information visit www.LiveOps.com.
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THIS JOB HAS EXPIRED