Senior Project Manager, Professional Services Lithium Technologies
THIS JOB HAS EXPIRED Who are we looking for?
As a Senior Project Manager at Lithium, you will be responsible for the successful delivery of our customers? projects. For this position, we?re seeking an individual who possesses a unique mix of strong customer management abilities combined with solid hands-on technical experience. You will be primarily responsible for launching new customer communities with a solid foundation for growth; however, you will also own subsequent projects within our customer base.
Lithium Technologies helps leading companies use social media to engage customers and drive business results. We create vibrant social communities across websites, Facebook, and the broader social web that increase sales, reduce service costs, and accelerate innovation.
This is a great opportunity to join one of the hottest companies in B2B social media. We have strong traction with the world?s leading brands, we are experiencing rapid growth, and we are recognized as a leader by top analyst firms, including Gartner and Forrester.
The world's most innovative companies such as AT&T, Barnes & Noble, Best Buy, Sephora, Univision, Home Depot, and HP use Lithium to engage their customers in breathtaking new ways (literally, breathtaking). They're increasing revenue, reducing expenses, and strengthening their brands. And most importantly, they're building a lasting competitive asset?a brand nation?with their customers.
Manages a number of parallel software deployment projects for our customers
Coordinates and/or manages internal and external resources, both technical (consultants, production operations) and non-technical (best practice experts, user interface consultants, designers)
Works with customers on the definition and execution of their overall project plans
Manages the client relationship and set customer expectations during product implementations
Completes projects on time and on budget while delighting the customers
Identifies and advocates for new product features on behalf of the customers
Identifies account expansion opportunities and support Sales to close them
Documents project progress as per project management best practices (meeting minutes, project plan updates, weekly status reports)
Documents functional and technical specifications of the proposed solution
Creates Statements of Work for projects and change requests
Contributes to constant improvement of Lithium?s project management practices
Coordinates training and mentorship for the customers' staff
University degree from a reputable University (CS, EE or similar)
5+ years of hands-on project management experience at a software product company or consulting firm, with at least 3 years managing projects in consumer facing web applications (web sites, social interaction sites, support sites, etc.)
Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
Experience managing multiple parallel projects (with team size of 5+ members) in a software development and/or project management environment where the customer is an external buyer (no internal IT projects)
Experience scoping and estimating project effort, as well as sound understanding of project control KPIs
Experience with MS Project (or similar) project management solution as well as Microsoft?s Office automation products
Excellent problem solving skills
Experience with a SAAS-based social customer experience platform
Experience within the social media technology landscape
Strong flair for technology and technology solutions
Strong command of the English language (written and spoken)
Moderation and/or Management of online communities experience a plus
Each additional language is a plus
PMP certification is a plus
Willingness to travel (20% to 30%)
Why you should join our team
Lithium offers a great working environment and competitive compensation. You will be working with the best and the brightest in the Social Customer Experience software space. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, and want to take their career to the next level.
||5980 Horton Street |
Emeryville, CA 94608
THIS JOB HAS EXPIRED