Senior RMA Business Analyst Silver Spring Networks
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Come join us and change the world?s relationship with energy, forever. Be a part of a passionate, collaborative and innovative culture at Silver Spring. We create technology platforms that empower networks to perform brilliantly. Connecting utilities to customers and cities to communities, achieving greater operational efficiencies, increasing network reliability and empowering consumers to better manage energy consumption. Come make an impact and build a better tomorrow for us and generations to come.
The Sr. RMA Business Analyst is part of the Reverse Logistics organization within Supply Chain. The individual will work with other RMA Business Analysts to manage the reverse logistics transactional and reporting flows for all Silver Spring customers. The role is transactional in nature, but also requires an individual capable of driving process improvements and making enhancements to our tools to drive efficiency in the operation and improve customer satisfaction. This position reports to the Manager of Reverse Logistics.
Process RMA tickets in Oracle and ensure quality customer inputs
Process inbound receipts and outbound shipments
Drive improvements in tools/processes as SSN grows the reverse logistics operation to support international business
Manage stock of replacement parts and re-order points to support rapid advanced replacements and contract compliance
Prepare Monthly Customer and SSN Management Reporting to monitor the health of SSN?s RMA process
Track the RMA process and drive improvements with SSN?s contract manufacturers.
Ensures devices are repaired, tested, and shipped to customers in accordance with the requirements of the Quality Management System rules and procedures
Manage priorities at global depots responsible for repairs
Attend various product/project meetings with project or department teams to address product quality and reliability requirements, customer requirements, training and other issues
Proactively analyze returns to detect any potential quality issues as early as possible
Work closely with other team members to continually improve the system, documentation and processes. Senior management will look to this individual to articulate risks and relate them to our customer's requirements
Bachelor?s degree or above
Must be a self-starter willing to work with little to no supervision
Proficiency in Microsoft Office, Oracle ERP and Remedy systems a plus
Experience in a reverse logistics organization a plus
Strong communication skills and ability to interface directly with customers.
Excellent analytical skills
Redwood City, California, United States
||555 Broadway Street |
Redwood City, CA 94063
THIS JOB HAS EXPIRED
We are a highly innovative, committed team, collaborating to make a difference in the world. Our rapid growth, passion and high energy create a somewhat chaotic and intense environment, yet we are very focused on our customers and meeting our commitments. We are smart, creative and hard-working, and believe the work we do and the people we work with are fun. Silver Spring Networks had their IPO in March of 2013 and we are not looking back.
Investors: Foundation Capital All Jobs: at Silver Spring Networks
|Headquarters:||555 Broadway Street|
Redwood City, CA 94063
|Industry:||Cleantech / Energy|
|Company Profile:||With more than ten years of experience, Silver Spring Networks is the leader in networking technologies that modernize today's power grid. We have delivered more than 16.5 million Silver Spring-enabled devices, which our utility partners rely on, in concert with our software and services, to improve energy management and efficiency. Silver Spring securely connects consumers and utility providers through powerful and proven energy networks that can be easily expanded as needs evolve.
Our open, standards-based networking solutions enable all energy devices, from in-home energy devices to smart meters to load control devices, to connect together to deliver the highest performance possible. By connecting homes and businesses directly with their local utility, we help everyone manage and integrate renewable energy sources better, bringing greater energy efficiency to the planet and our world - brilliantly.
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