Senior Sales Professional for CRM/Customer Service RightAnswers
THIS JOB HAS EXPIRED RightAnswers delivers knowledge management, self-service, and knowledge base development tools to enable enterprise organizations to optimize their internal support and external customer service operations. Designed for internal support, the company's flagship software - RightAnswers Unified Knowledge Suite - provides a platform to help organizations keep pace with their changing service and support needs while facilitating rapid problem resolution. For external customer service, Unified Knowledge Suite for Customer Service is a solution that offers knowledge-driven resources to deliver a consistent, multi-channel experience. RightAnswers solutions are utilized by more than 6 million users across hundreds of companies, including commercial enterprises, higher education institutions and government agencies. We are currently looking for a proven sales professional that has the skills and experience to sell our highly successful products direct to clients.
We are in search of an experienced sales professional based in the Tri-State area to drive opportunities for organizations looking to improve the service they provide external customers. Main focus is to uncover, cultivate, and close new account business. This individual must have solid experience in selling software with the communication skills necessary to working effectively with enterprises of all sizes.
Principal Duties and Responsibilities
Proven experience selling software applications ranging from 100K to 500K
Experience selling software solutions to Customer Service organizations is a must
Actively make outbound calls to potential customers concerning new products to continue to build pipeline and opportunities
Experience selling to the Director and VP levels within organizations
Proven ability to guide clients through an effective sales process, which includes qualification, demonstration, technical conversations, proposal submitting, and final negotiation
Demonstrate good ability to discuss both product and features benefits and also tie the solution to overall business benefits
Experience in using sales force automation tool to manage activity, capture contact info, and track opportunity lifecycle
Close sales, meet and exceed quarterly and annual sales quotas
Proven desire to understand the business, product capabilities and on an ongoing basis growing your understanding of customer?s compelling event, and critical success factors and create a sales campaign appropriate to this knowledge (i.e. Solution Selling)
Prepare weekly, monthly, and quarterly activity, forecast reports, and present key account opportunity plans
BA/BS degree or equivalent
Minimum 5 years sales success in selling CRM, customer service solutions
Experience selling SaaS offerings is a plus
Ability to identify customer needs and effectively move the sales process along over the phone and in person
Proficient use of MS Office and sales automation tools
Excellent verbal and written communication skills
High energy, assertive and results oriented
We recognize and respect that contribution by providing an environment that encourages creativity while rewarding success. We offer competitive salaries with benefits such as medical, dental, prescription and 401k plans, Short Term Disability and paid vacation.
||Tri-State Area, NY |
THIS JOB HAS EXPIRED