Senior Technical Support Engineer Responsys
THIS JOB HAS EXPIRED A job at Responsys is not only a fantastic career opportunity but an opportunity to be a part of something big!
Responsys is the leader in Interactive Online Marketing and recognized by Forrester as the market leader 6 years running. Responsys Interact Suite provides customers with a powerful, comprehensive set of integrated applications to design, define, execute, manage and refine Cross-Channel Lifecycle Marketing? campaigns across all key digital interactive channels including email, mobile, social and the web.
The Technical Support Engineer provides comprehensive telephone/e-mail technical and application support in a fast-paced 24x7 SaaS environment. The candidate must be able to work directly with customers in high-pressure situations; have strong analytic, organizational, time management, and communication skills; thrive in a team environment; and possess the willingness to do whatever it takes to achieve the highest level of customer satisfaction. The candidate will interact with cross-functional teams including Production Support and Engineering. This position requires strong HTML and SQL debugging skills.
The job responsibilities include, but are not limited to, analyze, track and resolve customer issues in a professional, timely manner; identify alternate solutions when necessary and communicate them to customers; develop and implement web based support initiatives including internal knowledge base, and customer facing solutions; Manage escalated cases and track to resolution; Debug HTML and SQL related issues. This position also requires participation in the on-call rotation.
Bachelor's degree in information technology, computer science or a related field
5-7 years customer support experience for software applications
2+ years with multi-tiered application support experience
1+ year in senior/escalation role
Excellent verbal and written communication skills
Outstanding interpersonal and telephone skills
Strong problem solving skills
Ability to function and thrive in a team environment with an appreciation of aggressive goals
Energetic, with a strong desire to succeed.
Working knowledge of TCP/IP networking with good understanding of SMTP, DNS, and HTTP protocols
Working knowledge of Linux/Unix operating systems with the ability to write and debug shell scripts
Working knowledge of relational database management systems with the ability to write and debug SQL queries
||Chicago, IL |
THIS JOB HAS EXPIRED