Senior Technical Support Engineer - IAM Sentillion
THIS JOB HAS EXPIRED Caradigm is a new kind of health IT company formed by GE Healthcare and Microsoft. Our goal is to transform care by empowering health systems and providers with the real-time, system-wide data and intelligence needed to improve care quality and the patient experience, and ultimately, the economics of health and wellness.
Caradigm combines the power of an open technology platform and collaborative clinical applications to bring together disparate patient data and transform it into intelligence. We enable others in the industry to take advantage of the platform to innovate?rapidly generating a new era of applications to improve population management. Our goal is to make it easy for caregivers across the entire healthcare continuum to gain the insight they need to collaborate with ease and provide the best patient care possible.
A Technical Support Engineer provides the primary interface between Caradigm and its customers for the purpose of aiding the customer in the utilization of Caradigm?s Identity and Access Management (IAM) products. Technical Support Engineers are required to provide support for Caradigm, or Caradigm partner, products including core products and Caradigm?s development tools. A Technical Support Engineer interacts directly with Caradigm?s customers, partners, and internal personnel to ensure customer needs are satisfied, product support plans are well defined and executed, and the status of customer needs are communicated considering the requirements of all parties. A Technical Support Engineer is required to leverage their strong information technology and customer communications experience to ensure customer needs are satisfied in a timely manner. Additionally, a Technical Support Engineer must be able to assist with Caradigm pre-sales engagements either via providing input necessary for addressing prospective needs or participating in pre-sales communications with prospective customers.
? Provide real-time telephone and e-mail support to customers, and maintain a support incident database
? Develop materials used to teach customers how to support Caradigm products, and conduct necessary training sessions
? Present Caradigm product demonstrations in conjunction with partner products
? Provide input to Caradigm?s Development organization to ensure both future and current product capabilities are well defined and can be practically and reliably supported
? Work closely with Caradigm?s Sales and Marketing organizations to ensure product support requirements and characteristics are accurately communicated
? Participate in a 24 x 7 on-call rotation with other Client Service?s team members
? Must have a BS in a technical discipline or equivalent experience
? Must have a minimum of 5 years experience working directly with customers in support of complex enterprise-class information technology solutions
? Must have excellent written and verbal communication skills
? Must have expertise with common information technologies deployed with enterprise-class solutions including, but not limited to, networks, Microsoft Windows-based workstation platforms, wireless client devices, terminal servers, MS SQL Server, Data Analysis and directory services
? Must have experience creating Microsoft Windows-based scripts and XML data files
? Linux OS experience a plus
? Healthcare IT experience a plus
? Must have demonstrated success multi-tasking and prioritizing based on business demands
? Must work comfortably and successfully in an environment with frequent changes in priorities
?Must be willing to travel
||300 Brickstone Square |
Andover, MA 01810
THIS JOB HAS EXPIRED