Shared Interactive Patient Care Manager GetWellNetwork
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GetWellNetwork is a high-growth software company in the healthcare industry and is based in the Washington DC-area with employees located throughout the country. We pioneered the interactive patient care industry. Our clients are changing the nature of healthcare in America by using our tools to flip the model of patient care on its head. Our software applications empower healthcare providers, patients and families with information, tools and community needed along the patient journey to improve outcomes.
Our employees are changing the lives of millions of patients and their families every day. If you consider yourself a rock star who loves working in a high-growth, dynamic environment filled with passionate employees then we want to meet with you, as we have your dream job!
Opportunity: Shared Interactive Patient Care Manager
A GetWellNetwork Interactive Patient Care (IPC) Dedicated Manager is responsible for the daily operations and utilization of the GetWellNetwork system at designated Veteran?s Administration Medical Facilities in the Pittsburgh, Pennsylvania area. The IPC Manager ensures client satisfaction by driving the interactive patient care blueprint for success agenda to achieve outcomes and ultimately improve patient care. The Shared IPC Manager is the liaison between the customer (Patients), the client (Hospital) and the GetWellNetwork Client Services team.
In addition, the IPC Manager must have a passion for healthcare technology and the desire to work with a dedicated hospital team to ensure client satisfaction. The IPC Manager is a self-starter, responsible for ensuring system stability; client focused system functionality and driving the interactive patient care blueprint for success agenda to achieve outcomes and ultimately improve patient care.
Duties and Responsibilities:
Develop, manage and maintain excellent relationships with all hospital staff at all levels to include nursing staff, hospital administrators and other key client contacts; Serve as GetWellNetwork?s primary point of contact for the client for all issues, providing superior customer service to patients, nurses, administrators, other staff members. Actively solicit staff and patient feedback; communicate results to appropriate representatives.
Assist in the development and execution of strategic and outcomes achievement plans for the account; Advise client on the blueprint for success, our IPC tools and their effectiveness regarding outcomes, as well as the overall usefulness of the GetWellNetwork system. Arrange and conduct twice yearly key executive meetings to review the strategic plan on Return on investment (ROI); Educate and facilitate participation in research.
Monitor client satisfaction and quality goals by facilitating bi-weekly, monthly and/or quarterly project status meetings with appropriate hospital representatives. Continuously communicate updates to hospital staff regarding all aspects of the use and status of the system.
Drive utilization and system stability of the GetWellNetwork system by conducting quarterly account review meetings pertaining to account roadmap; conduct nurse and staff training; orient them on the functionality and use of the system; actively participate in hospital staff nursing and steering committee meetings promoting interactive patient care.
Proactively troubleshoot technical issues onsite with remote support. Monitor system performance and keep detailed documentation on performance. Provide onsite technical support to system users either in person, by telephone, or through email. Use GetWellNetwork tracking system for reporting and resolving issues/complaints. Monitor system performance and keep detailed documentation on performance. Maintain in-room equipment and inventory.
Serve as the project manager on all development, content and configuration requests for the hospital; oversee and ensure prompt resolution of operational issues/complaints. Execute and manage the action plan for implementing features and functionality to achieve strategic outcome objectives.
Identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Create, audit and maintain system content or work with the Client Innovation team to create hospital specific content.
Strong customer skills.
Project management skills and experience required.
Ability to troubleshoot computer software/hardware issues.
Ability to lift heavy equipment and perform manual labor duties if necessary.
Excellent oral and written communication skills.
Intermediate skills in Microsoft programs ? Outlook, Word, PowerPoint, Excel.
Previous military personnel and veterans are encouraged to apply.
Previous experience working within a hospital or other healthcare environment required.
Bachelor?s Degree or equivalent 4-6 years military work experience required.
Must be willing to work evening/weekend hours as needed.
Must be willing to submit to a federal government background check and regular drug testing.
Pittsburgh, Pennsylvania, United States
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