SOLUTIONS CONSULTANT DeviceAnywhere
THIS JOB HAS EXPIRED Overview:
Keynote DeviceAnywhere division of Keynote Systems, Inc. is the global leader in Internet and mobile cloud monitoring. We provide companies with solutions for continuously improving the online experience. Our testing, monitoring and measurement products and services are used by a variety of enterprises such as online portals, e-commerce sites, B2B sites, mobile operators and mobile infrastructure providers. With Keynote, companies know precisely how their Web sites, content, and applications perform on actual browsers, networks, and mobile devices. We are seeking a Solutions Consultant for the New York territory.
Since the dawn of the Internet, Keynote Systems (NASDAQ:KEYN) has been in the business of helping our customers improve their Web site performance and mobile communications quality. Founded in 1995, Keynote keeps pace with the market, providing a breadth of products and services that help improve the online experience in four areas: Web performance, mobile quality, streaming, and real user experience testing. With more than 3,000 measurement computers and mobile devices in more than 240 locations we represent the largest geographic coverage of online users in the world.
Today, we assist more than 2,800 corporate customers in becoming ?the best of the best.? Our customers represent top Internet and mobile companies including American Express, Best Buy, Disney, eBay, E-TRADE, Expedia, FedEx, Google, Microsoft, and YouTube.
Keynote DeviceAnywhere Division of Keynote Systems, Inc. provides an end-to-end platform for planning, testing, and monitoring of mobile apps to ensure quality, performance and uptime of your products and services as you extend your business to the mobile channel.
Keynote DeviceAnywhere?s products enable mobile companies to transform their products into the ultimate user experience by providing
Pre-launch testing capabilities that help deliver content (games, applications, portals, etc.) to market faster, cheaper, and with higher quality
Pre-sales marketing and educational tools, so that consumers fully understand the wealth of applications and features available, and can actually try them out before purchasing
Post-sales support tools to better support existing customers and their purchased products
Ongoing monitoring and testing tools to ensure applications continue to perform throughout the life-cycle
As a Keynote Solutions Consultant for the New York territory you will be expected to deliver extraordinary initiative, effort and leadership to identify and develop business opportunities with existing clients and assist the sales staff in capturing new business in your region. You will be a critical member of a sales and delivery team focusing on Service Level Management and Customer Experience Management for e-business applications. You will provide pre- and post-sales support, drive the technical sales agenda, and assure prospects and customers have the right technical solutions to meet their needs. You will determine customer requirements, influence evaluation criteria, set customer expectations, conduct demonstrations and evaluations, and coordinate (and when appropriate, contribute to) the delivery of the solution(s).
Solution Consultants must have the ability to write well, speak clearly about technical matters, discuss the significance of measurement data with clients, and influence customer decisions. The ideal candidate will possess strong business acumen with a distinct ability to discuss business and technical objectives, and be comfortable communicating with senior technical staff and management.
Responsibilities include but are not limited to:
Providing pre-sales and post-sales support in proposing and designing solutions to meet customers' business and technical requirements in the areas of e-business performance monitoring, testing, and tuning and evaluating Keynote DeviceAnywhere products
Developing and conducting strategic and effective demonstrations, presentations and customer training
Facilitating and managing communication between project team members and customers
Identifying and defining customer requirements, mapping solutions, and creating a vision
Organizing and managing interdepartmental activities and resources to complete projects according to agreed specifications within defined budgets and time constraints
Service Level Management projects are collaborative efforts that bring together individuals with a variety of skills in several areas of Internet and e-commerce performance; no single consultant is expert in all areas. The specific technical skills and experience we are seeking in applicants for the current open position are:
5+ years of experience as a Sales Engineer or Technical Consultant in the application or network performance management space
At least a Bachelor degree in a technical discipline
Working knowledge of Web page design and technologies (HTML, element types), Web server applications and servers, networking technologies (LAN, broadband, dial-up architectures/characteristics), and network concepts and equipment (switches, routers, caches, traffic distributors, firewalls)
Familiarity with the typical processes, tools, and activities involved in systems performance measurement, performance testing, application performance troubleshooting and diagnosis, and performance tuning
Basic understanding of infrastructure architectures and network topologies, and familiarity with TCP/IP, HTTP, DNS, SSL, BGP and other Internet protocols and their performance characteristics
Strategic thinker with sales intelligence, a strong presence and the ability to create, influence, and drive customer vision
Effective writing skills; ability to support the development of technically focused, solutions-oriented sales proposals
Exceptional corporate presentation, and relationship?building skills
Highly motivated and self-directed with the ability to work well both independently and as proactive team member
Providing pre and post sales technical support
Delivering pre and post-sales professional services
Sales engineering activities
Ongoing support to your assigned accounts
||NEW YORK, NY |
THIS JOB HAS EXPIRED