Sr. Escalation Support Engineer (Level 3 Server Software) Good Technology
THIS JOB HAS EXPIRED Description
At Good Technology, we secure enterprise information and applications on today?s most popular mobile devices such as iPhone, iPad, and Android ? protecting both company and personal data. An exceptional user experience enhances productivity, whenever and wherever people want or need access. Mobile is on fire. So are we. Join us!
We are looking for an Escalation Support Engineer to interface with customers and developers. This includes supporting our strong portfolio of software products: our enterprise mobile platform, collaboration applications, messaging, email and calendar to serve the growing list of 4500 companies and organizations we currently serve around the world thru our 25 offices. Headquartered in Sunnyvale, you will have the opportunity to show your abilities providing technical solutions in support of some of the most innovative products in enterprise mobility today.
? Provide phone and email support to resolve product issues
? Report and track technical support issues, then document technical notes & articles
? Knowledgeable of database programming interfaces and usage - MS SQL, Oracle, MySQL
? Expertise in navigating internet technologies - HTML/XML, HTTP/HTTPS,JSP, Servlets
? Debugging complex software systems and applications via log analysis and referencing source codes
? Root cause analysis of customer issues to develop workarounds to existing product lines
? Provide an engineering interface to the Technical Support team.
? +8 years work experience, ideally in software development, IT or level 3 support
? Working knowledge of MS SQL, Oracle, or other RDBMS
? Good ability to read server source code in Java
? Network technologies - Proxy server, Load Balancers, TCP/IP, UDP
? Internet technologies - HTML/XML, HTTP/HTTPS, JSP, Servlets
? Technical expertise of email and messaging technologies ? SMTP, IMAP, POP3, MAPI
? Great customer interaction skills (via telephone and email) and documentation skills
? An aptitude for solving complex server and networking issues.
? Ability to read and analyze log files and correspond trace messages to source code.
? Technical Degree from an accredited college or university
? Mobile technologies and standards
? Windows servers, Active Directory and Domain controllers
? iOS and Android devices
? Experience interacting with Enterprise level customers
? Bug tracking system, developer forums and knowledge base, Eclipse, NetBeans, Visual Studio
? Scalable multi-tier services
? Distributed computing
? xWireless technologies (WAP, SyncML, IMAP, iMode)
? Windows development (Win32 APIs, COM)
||Sunnyvale, CA |
THIS JOB HAS EXPIRED