Strategic Services Coordinator SilkRoad Technology
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A great opportunity at a great company....see what we're all about!
At SilkRoad, it's all about the employees! It's all about the flexibility. It's all about the extras. It's all about growth (yours and ours). It's all about opportunity...to build your career with a leader. At SilkRoad, you can have a major impact on our clients, you can have an important part in our success, and you'll work in a great environment that's loaded with talented professionals. And this is your opportunity to join us. It's all here!
SilkRoad is seeking a Strategic Services Coordinator to work with the Account Management team and to provide critical support for our strategic processes. This is an outstanding opportunity for a service oriented individual to gain hands-on experience in the functioning of an account management department, and play an active role in our successes.
Essential duties include:
Supporting strategic advisors with client activity;
Coordinating with Technical Account Manager?s clients who need account management support;
Working directly with the Support Services Vice President on resolution of all escalated issues;
Managing logistics and calendar for all scheduled activities;
Coordinating and managing critical activities and ensuring the Strategic Advisors are fully prepared and properly briefed with accurate information;
Reviewing and refreshing client data to ensure that it is up to date and accurate;
Monitoring performance of the team and encouraging them to achieve their targets;
Supporting renewal process;
Supporting the Support Services Department as a whole by tracking renewals and distributing monthly performance reports.
Results driven professional with the ability to work well and deliver under pressure in a fast paced environment;
Passionate team member; cultivates an energizing environment and is committed to team success;
Supports a culture of customer appreciation and service excellence; delivers on-time, superior solutions that exceed customer expectations;
Successful communicator at all levels using all media, with excellent interpersonal skills;
Demonstrates skill, knowledge and understanding of company, products, job duties, and appropriate work methods;
Contributes to a climate of innovation and continuous improvement to achieve excellence and support business success;
Demonstrates personal excellence, accountability and integrity;
Ability to interface with external contacts while favorably representing SilkRoad in the marketplace.
Demonstrated ability to work in a fast-paced, team-based environment;
Strong organizational and excellent follow-up skills with attention to detail;
Strong problem solving and trouble shooting skills;
Strong professional customer orientation with excellent work ethic and dedication;
Proficient with computer software and MS Office applications, including Word, Power Point and Excel.
Bachelor?s degree in Business or related field required.
Minimum of 1 year of related experience required.
Talent Management or Human Resources experience preferred.
Jacksonville, Florida, United States
||Jacksonville, FL |
THIS JOB HAS EXPIRED