Support Engineer III (Networking) fusionstorm
THIS JOB HAS EXPIRED Overview:
FusionStorm is an award-winning, information technology delivery (ITD) companyTM. We combine best-of-breed products from leading vendors with a full suite of Professional and Managed Services to help our customers save money and grow their businesses.
FusionStorm provides advanced technology and data center infrastructure expertise; world-class IT consulting, and managed and support services. We ensure our customer?s IT investments create value and realize high returns.
FusionStorm hires extraordinary people who strive to make a difference. Our success is in large part due to our outstanding talented and dedicated employees. If you thrive on transformation, empowerment to make a difference, and identification of solutions in an innovative environment, we want you to join our team.
FusionStorm is headquartered in the San Francisco Bay Area with offices in San Jose, Sacramento, Irvine, San Diego, Bakersfield, Las Vegas, Dallas Texas, Columbus Ohio, Franklin Massachusetts, New York City, Red Bank New Jersey, and Tampa Florida. For more information about FusionStorm, please visit www.fusionstorm.com.
The Support Engineer III will deal with all aspects related to the maintenance, repair and support of systems and products to ensure continued operation or functions of the systems or product(s). Primarily, this role acts in a technical support capacity to ensure quality services are provided both internally and externally to the department, to improve processes and practices, and to communicate effectively at all times.
The ideal candidate will have the ability to be technically hands on providing high-quality technical support to customers at all levels, speaking with a high level of technical understanding, resolving complex technical problems and helping to pro-actively prevent new issues.
The ideal candidate should have a passion for technology, be innovative and customer focused, and solutions oriented with a drive to improve existing processes. In addition to these traits, the individual should be willing to participate in continual improvement programs and provide relevant, creative and constructive feedback.
Perform the following tasks:
? Troubleshoot and resolve advanced problems
? Document and craft remediation documents and procedural guides
? Participate in On-call support rotation, with ability to carry and respond to a pager or blackberry or other Smartphone
? Design and engineer solutions to meet customer needs
? Interact with customers and perform customer training
? Guide troubleshooting over the telephone
? Handle escalations with vendors and other third parties
? Perform datacenter operations and hands-on datacenter infrastructure maintenance
? Provide Customer and Field replaceable unit component swapping or remote hands support
? Perform, train, mentor and/or assist other individuals in the day to day activities of the group
? Understand and abide by all security and operational polices
? This role may be asked to perform in a workgroup lead capacity as required.
? Preferred candidates will meet the following requirements:
? Minimum of 7 years experience within one of the following technology subject matter areas: network and network security; Backup and recovery
? Prefer 1 or more years of supervisory or leadership role experience in a technology support area
? Minimum Bachelors degree in technology
? Equivalent 2+ years related experience
? One or more industry certifications within specialization
? One or more advanced industry certifications within specialization
Note: Certifications and education may serve as a benchmark to verify knowledge but will not be a measure of demonstrated capability.
? Hands on, demonstrable, experience in one or more of the following practice areas:
? Networking Vendors: Cisco, Juniper, F5, HP, Dell
? Networking Technologies: Load balancing, routing and routing protocols, switching, IP Telephony, SAN, FCOE
? Networking Security: Intrusion detection, firewalls, VPN
? Network Applications: CUCM, UCCX, Unity, CME, Collabrio (Quality Manager), WLC, ASDM
? Network Administration: Configuration backups, user administration, SNMP, AAA
? Example Certifications: CCENT, CCNA, CCVP (CCNP Voice)
? Example Advanced Certifications: CCNP, CCIE, CSSP, CCIP
Combined with the above listed requirements, as well as a demonstrated ability through work and work related tasks, the preferred individual will also exhibit competencies with the following products or similar products:
? OpsWare, Nimsoft NMS (Nimbus), Service Desk Express, Nagios
? WebEx, GotoMeeting, VNC, SSH
? Visio, Word, Excel, Outlook, PowerPoint
? Wireshark, nmap
||Two Bryant Street |
San Francisco, CA 94105
THIS JOB HAS EXPIRED