Support Engineer ChannelAdvisor
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Provide advanced technical support for web-based applications and associated services. Utilize support tools and resources necessary to get the job done. Support channels may include e-mail, instant messaging, and telephone. Proactively identify areas within the application where improvements can be made to provide enhanced ease-of-use and functionality.
The ideal candidate will be a technically-savvy problem-solver and have a strong ability to ?think outside the box.? He or she will be dedicated to providing exemplary customer service and will successfully troubleshoot a wide variety of technical issues.
The following are required for the Support Engineer position:
At least 2 years experience providing web-based software support.
At least 2 years experience with ChannelAdvisor software and services or other web-based solution or SaaS application.
Knowledge of Excel macros and/or advanced formulas, HTML, XML, and FTP.
Advanced problem solver. Able to sort through complex issues and conduct comparative analysis of multiple solutions.
Excellent multi-tasking skills. Must prioritize and perform a variety of concurrent tasks with minimal direction.
Maintain knowledge of developments in ChannelAdvisor software and its integrations.
Work independently to research and resolve escalated technical issues.
Work as a team member to share product and industry knowledge.
Excellent communication, organizational, and prioritizing skills a must. Must be able to work effectively with all levels of the organization.
Additional skills and experience: The following, while not required, would benefit the Support Engineer and are preferred:
Bachelor's degree in Computer Science or other technical degree.
Working knowledge of SQL and relational databases (SQL Server experience preferred).
Salesforce.com for support case management and Atlassian JIRA for issue tracking.
Morrisville, North Carolina, United States
||2701 Aerial Center Parkway |
Morrisville, NC 27560
THIS JOB HAS EXPIRED