Support Engineer V Stratus Technologies
THIS JOB HAS EXPIRED Description
Stratus - Uptime. All the time.
As the leading provider of uptime assurance technologies and service, the world?s most critical applications rely on stratus.
We deliver the world?s only proactive availability guarantee for the platforms that run the most vital functions of commerce, public safety, manufacturing, financial services and healthcare. Combining patented software and hardware technologies with thirty years of unparalleled remote monitoring and management expertise for availability, Stratus helps save lives and protect the business and reputations of companies, institutions and governments the world over. We provide simple and effective solutions to prevent failure, downtime and data loss before it happens, to ensure that our customers stay online, all the time. We guarantee it.
Provide knowledge and expertise in operating systems and complex software to remotely support mission critical customers and field personnel; ensuring that all measured customer satisfaction elements are achieved.
Responsible for working within cross-functional teams to resolve complex operating system and application issues of a diverse scope.
Deliver customer focused support on identified key/critical accounts as required.
Work effectively with local account team members to solve complex/difficult situations where problem-solving, cross-functional leadership and political tact are needed.
Manage new product introduction roll-out activities.
Provide formal training and mentoring to members of the WW Technical Support as necessary.
Participate in after-hours on-call rotations.
Skills and Experience:
Requires a BS in Computer Science/Engineering or its equivalent; along with 7 to 10 years? experience.
Experience working with complex software problems and have strong capabilities in software diagnostics and fault isolation.
Demonstrates good technical understanding of OS internals including kernel programming and debugging. VMware ESX kernel experience required; Linux kernel experience preferred.
Ability to quickly develop good working relationships with customers and other cross-functional team members.
Demonstrates excellent verbal and written communication skills.
Knowledge of network protocols and data communications is a plus.
Capable of working on a multiple number of different problems simultaneously without compromising timely follow-up.
Travel may be required for occasional on-site support.
||111 Powdermill Road |
Maynard, MA 01754
THIS JOB HAS EXPIRED