Support Operations Specialist - Transactions Twilio
THIS JOB HAS EXPIRED About the Job:
You'll be an advocate for our customers, working with merchant processors and banks to resolve billing issues. They'll rely on your calm demeanor and obsession with follow through.
You will work with customers to create positive experiences, coordinating with the Support team, Accounting team and Sales team to resolve account management, transactional and billing-related issues.
You'll ensure the best customer experience by preventing fraudulent charges, keeping Twilio up to speed on industry best practices on fraud prevention. As you gain more experience, you?ll have opportunities to increase your responsibilities.
You will use your formal or informal experience in critical thinking and project management to gather data, write specifications and map out new strategies against billing irregularities.
You have a background in data analysis and algorithmic logic. Long story short: you're a "number cruncher" who loves analyzing current trends and creating a vision for new tools and systems.
You?re ready to roll up your sleeves to get stuff done, doing whatever it takes to retain and delight a customer. You?re excited about what they?re building with Twilio.
You're patient and process-oriented to the extreme. You?ll be multi-tasking and focusing on several small projects simultaneously.
You're obsessed with attention to detail, and will not quit until you've dotted every i and crossed every t.
You quickly learn and master every aspect of complicated systems. You pick up the jargon immediately but know how to make other people who don't grok the concepts feel confident and educated.
Your background includes an interesting mix of customer service; technology and/or the finance, banking, transactions and merchant services fields.
Competitive benefits, including medical, dental, vision, life insurance
An Amazon Kindle, $30/month to spend on books and a Twilio track jacket after demoing your first Twilio app in front of the company!
Pre-tax commuter benefits
Catered lunches and a weekly team dinner featuring invited technology and entrepreneurial speakers
Excellent gear (?We ? Apple computers and big monitors ? two if you need ?em?);
A strong belief in life/work balance
||548 Market St #14510 |
San Francisco, CA 94104
THIS JOB HAS EXPIRED
Twilio powers the future of business communications. Enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.Self Funded All Jobs: at Twilio
|Headquarters:||645 Harrison Street|
San Francisco, CA 94107
|Company Profile:||Twilio is the developer platform for communications. With Twilio, developers and businesses make communications contextual by embedding voice, video, messaging and authentication directly into their software. We are re-inventing the communications market, taking it from its 150-year legacy in hardware to its future in software.
Twilio has more than 700,000 registered developers. Industry disruptors including Uber, Box and DocuSign and enterprises like Nordstrom, Coca-Cola, Walmart and Home Depot trust Twilio to power and innovate their communications at global scale.
Twilio is recognized as one of the 10 Fastest Growing Companies in San Francisco, one of The Bay Area's 10 Most InDemand Startups, and has over 400 employees with offices in San Francisco, Mountain View, New York City, Bogota, Tallinn, Dublin, London and Hong Kong.|
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