Support Specialist Socialware
THIS JOB HAS EXPIRED Socialware is looking for a Support Specialist to join our Support team. A Support Specialist has a unique, hybrid role in that they are both adept in client interactions and communications and proficient in understanding technical concepts. They are the first to identify potential solutions to our clients? issues and questions. The ideal candidate is someone who is technically adept, a problem solver, at ease with external customer communication and motivated by customer success. A strong focus on client satisfaction is crucial in being successful in this role. A track record of demonstrating initiative and execution are vital characteristics for any candidate pursuing this role.
Excellent customer service skills ? the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
Troubleshoot and resolve issues working in collaboration with the team
Create, modify, and organize knowledge base documentation
Accurately report any identified customer or internal requests.
Identify opportunities for improvements and new feature adoption
Willingness to work periodic off-hours as necessary for 24/7/365 support
Excellent organizational, oral, and written communication skills
Solid troubleshooting skills
Experience using social networks
Advanced Working knowledge of internet browser configurations across operating systems
Knowledge of Windows XP, 7 and Mac operating systems
Ability to flourish in an ever changing and fast paced environment
||Austin, TX |
THIS JOB HAS EXPIRED