SVP, Customer Success SailThru
THIS JOB HAS EXPIRED The Role:
At Sailthru, our dedication to our clients is an unwavering commitment to always providing the best service, support and partnership. We?re growing quickly, and with that growth comes the need for a Senior Executive responsible for this ongoing customer satisfaction. As such, we?re looking for an SVP of Customer Success to drive the company?s long-term client success and satisfaction throughout the entire Sailthru client experience. The SVP of Customer Success will manage, lead and appropriately segment the existing Client Services team to successfully scale with the volume and growth of sales and complexity of Sailthru?s technology and evolving product. This person will be ultimately accountable for Sailthru?s client retention, strategy, implementation and overall performance and growth of the internal teams. This position is not only a crucial advocate for Sailthru clients? satisfaction throughout the organization internally but also a key senior leader externally in the broader market. Specifically, Sailthru?s SVP of Customer Success will:
Develop and execute a dynamic, strategic vision and structure for the services, solutions and resources Sailthru provides to its clients.
Effectively manage, lead and strategically segment the existing Client Services team (currently segmented into Client Support and Account Management).
Partner successfully with Sailthru?s growing Sales, Development, Marketing and Strategy departments to provide strategic guidance and insight to key clients.
Report into Sailthru?s COO and play a key leadership role at the company during this time of growth.
Skills & Qualifications:
The ideal candidate for Sailthru?s SVP of Customer Success is seasoned executive with a track record of success and excellence in building and managing teams within the client services, solutions, account management and/or support functions at a scaling enterprise technology company. S/he must be a natural leader with a strategic mindset, strong negotiation and communication skills and a sophisticated understanding of the embedded industry and technology. This person must have demonstrated success in effectively growing teams and building and managing relationships with executives at the top of large, complex enterprise organizations. Additionally, s/he must be a proactive, self-sufficient and an energetic leader with proven ability to execute in a constantly changing environment. Specifically, this person should also have:
10+ years of success building, managing and scaling teams in a technology focused by client- oriented environment.
Genuine passion, energy and excitement for industry leading, client services excellence.
Track record of success and promotion at a growing technology solutions, digital/online content and/or eCommerce solutions company.
Strong organizational leadership skills, the ability to build consensus and drive decision-making.
Proven ability to work and execute cross-functionally to accomplish objectives and successfully manage multiple competing senior stakeholders.
Customer diplomacy and creative problem-solving skills with demonstrated ability to execute.
Notable success working with rapidly growing start-ups, and/or non-basic standard businesses in a constantly changing environment.
||New York, NY |
THIS JOB HAS EXPIRED