Technical Customer Service Specialist Medical Simulation Corporation
THIS JOB HAS EXPIRED
Pilots learn to fly planes using flight simulators. Doctors learn medical procedures using the simulators that we create. We have been creating these simulations for more than 14 years and are the worldwide leader in the area of medical simulation training.
We need an experienced Technical Customer Service Specialist (TCS). This is an exciting opportunity to help establish a positive and professional first service contact for technical support calls that come into our company. This job will offer a challenging role for an individual who enjoys the fast pace of a growing company that has cutting edge technology and market leadership. As a TCS you will provide technical support guidance to customers on our product and services. You will be Medical Simulation Corporation?s ?face to the customer? on all technical support inquiries and will be held accountable for providing outstanding customer service.
Here is what you will be doing:
You will provide phone and email technical support and troubleshooting to customers. Should the customer?s need require additional company resources, you will act as the lead in coordinating resources to ensure the customer?s request has been resolved.
You will be the primary person responsible for answering the Technical Customer Service phone line and email inquiries. This includes phone calls occurring after business hours and on weekends (calls may vary in length; we are currently experiencing 4-6 calls per month after business hours and on weekends).
You will arrange for the return of products and will coordinate the return of the repaired or replaced product back to the customer.
You will be up-to-date, and utilize as reference, our customer contracts in regards to product warranty and service level support in order to provide the customer with the appropriate support options.
You will categorize technical support inquiry trends and work with other departments to identify ways to reduce customer issues.
You will assist in the development of documentation of technical customer service processes as well as testing, editing, proof-reading and maintenance of technical training manuals.
You will learn to validate the simulation software.
And, of course, other duties as assigned.
We are looking for the following skills and experience:
A minimum of 2 years in a technical customer support position
Excellent verbal and written communication skills (most support is provided either on the telephone or by email)
Demonstrated ability to troubleshoot complex technical situations, software and hardware issues, on the telephone and through email
Ability to teach and explain procedures clearly
Ability to use a PC with Microsoft Office products (Outlook, Word, Excel, SharePoint)
Ability to use an iPad
Patience and flexibility is required in this position
Ability to think quickly and multitask throughout various applications
Detail-oriented and accurate in documentation
Desire to work in a fast-paced, entrepreneurial environment with minimal supervision
Medical Simulation Corporation is located in the Denver Tech Center. Dress is casual. We offer a competitive salary and a comprehensive benefit package including 401k, medical, dental, vision, life insurance, FSA, and a range of optional benefits.
||4600 South Ulster Street |
Denver, CO 80237
THIS JOB HAS EXPIRED