Technical Educator (N021) Nominum
THIS JOB HAS EXPIRED Nominum has been building the backbone of the Internet for more than a decade. Nominum software is used by dozens of Internet service providers around the world, reaching more than 500 million subscribers each day, and that number is growing all the time.
We?re in the process of expanding as we become a complete Internet experience company, and we?re hiring. We have very ambitious (maybe a little crazy) goals for the next few years, so there will be plenty of opportunities to tackle stimulating technical problems using the most cutting edge technologies available. If you?re interested in big data analytics or complex rules engines, we should talk. But as we grow, we?re being very careful not to lose our culture. If you want to work in a collegial environment where you can be a part of a small, dynamic engineering team and where you can really take ownership of a project, you?ll probably fit in just fine. At Nominum, attitudes are forbidden, and ideas are championed.
We have all the good parts of an established company, without the endless meetings and bureaucratic hoops to jump through just to get simple things done. And all the good parts of a small start-up, except we have better health benefits, more flexible schedules, and a saner work-life balance. At Nominum, things move fast. We have to be agile and responsive without losing sight of the bigger picture. We?ve got a plan to make the Internet more awesome.
Want to be a part of it?
Nominum is seeking a Technical Educator (N021)
Location: Redwood City, CA
Reporting to the VP Solutions Delivery and Support, the Technical Educator will be an individual contributor based in Redwood City responsible for developing and delivering technical product education courses to Nominum?s global customers, employees, and partners. Classes may cover Nominum?s DNS servers and various components of Nominum?s N2 platform.
This individual will work closely with the Senior Training and Consulting Engineer to define and maintain curriculum, instructional aids and laboratory environments in support of technical training activities.
Deliver multi-day courses involving classroom lecture and laboratory sessions at corporate headquarters in Redwood City and onsite at customer locations.
Prepare training materials from engineering documentation, Solutions Delivery Team specifications or software documentation.
Configure laboratory environments, including customizations needed to illustrate ?hot topics? in global or regional DNS operation.
Responsible for testing and evaluating materials to ensure accuracy.
Liaise with engineering, product development and technical support to ensure that course material reflects current product features.
Contribute to the development of examinations covering Nominum products and technologies
Help improve products by filing detailed defect reports and suggestions for improvements
Stay abreast of evolving technologies relevant to Nominum and maintain currency with Nominum products in-depth.
Perform other related duties as assigned.
Strong interpersonal and presentation skills, with ability to articulate complex technology simply
Well organized individual that does not require significant ongoing management
Ability to organize his/her own work and adhere to agreed schedules (sometimes tight schedules)
Expertise with MS Office and related presentation and documentation development platforms is essential
Ability to troubleshoot and solve technical problems
Demonstrable experience creating technical training content
Excellent communication and collaboration skills with customers, team members, and others.
Self-motivated and flexible
Hands on experience with UNIX
Experience with TCP/IP and DNS
Familiarity with virtualization technology
Experience with on-line learning tools
Weekend travel is frequently required (overall travel level 30% - may vary)
Experience with JAVA, Python or shell scripting
Experience with Postgres, or other relational database, a plus
Knowledge of authentication protocols such as AD, RADIUS and LDAP, a plus
Education and/or Experience:
Bachelors Degree, Technical discipline
Minimum 5 years technical training experience required
Supervisor Responsibilities (WHEN APPLICABLE)
||2385 Bay Road |
Redwood City, CA 94063
THIS JOB HAS EXPIRED