Technical Services Engineer / Technical Support Fiberlink Communications
THIS JOB HAS EXPIRED Fiberlink Communications Corporation is one of the fastest-growing companies in the mobile device management (MDM) market. We are a top-tier cloud solutions provider, delivering next generation enterprise mobile device management solutions, one of the hottest segments in technology.
Through our MaaS360 platform, Fiberlink reinvents the way companies manage and secure devices (both personal and corporate owned) throughout their entire lifecycle. For all OS platforms, MaaS360's simple, intuitive interface, advanced analytics and management features provide complete visibility and control of all mobile devices in the company.
Fiberlink is growing rapidly and we are currently looking for a Technical Services Engineer to be the primary technical liaison with our customers during their contract term in support of our mobile device management (MDM) solution.
In this role, you will work directly with the customer?s IT management and/or First Level Support to integrate and troubleshoot Fiberlink?s MaaS360 product.
You will also work closely with different groups in our organization to:
Help our Customer Engineering organization implement customer lifecycle management
Work with our research and development organization to improve our product by providing feedback on customer needs and requirements
Help our sales organization achieve successful customer engagements
The ideal candidate must demonstrate technical proficiency and possess excellent analytical and communication skills. You must have a strong desire to work in a fast-paced environment while playing the critical role of being the face of our company to our customers.
This is an incredible position for the right candidate. You will have the opportunity to learn at the leading edge of mobile technologies in business. And, you will have a direct impact on our technical and financial performance. This is a role for a driven individual who wants to excel today and in the future.
At least 1-3 years of experience in IT and/or Mobile Device support
Strong hands-on experience with smartphones, tablets, and laptops in a business environment
Bachelors degree in Information Technology or equivalent field
Excellent verbal and written communication skills
Excellent analytical and problem solving skills
Knowledge of the following is desired but not required: ActiveSync, Lotus Traveler , PowerShell Scripting, 802.1x, personal firewall clients, anti-virus clients, TCP/IP networking, IPSec VPN, SSL VPN, and RADIUS.
Fluency with French a huge plus!
Technical Skills Required:
Platform/Operating System knowledge of Windows (XP, 7 and Server), MAC, iOS, Android, and Blackberry
Enterprise knowledge of Exchange, Lotus Traveler, Active Directory, Certificate Authorities, Networking, Proxy, and Blackberry Enterprise Server
Testing, and troubleshooting skills across the previously mentioned technical domains
Experience with/exposure to BigFix a plus
Operations/Support Skills Required:
Previous experience supporting internal or external customers
The passion and ability to educate and train our customers on their new MDM solutions
Ability to troubleshoot and work with internal development and engineers on behalf of the customers towards issue resolution
As a member of the Fiberlink team you will benefit from (to name only a few):
? Generous compensation including: base salary + bonus
? Training from some of the best thought leaders in the business
? Working in a casual, flexible, fun and collaborative work environment
? Unlimited growth potential
? Supporting a product currently delivering explosive growth in the tech sector
Fiberlink Awards & Accolades:
Best Mobile Device Application for Enterprises, CODiE Awards, 2013
Named a ?Leader? in the Gartner Magic Quadrant for Mobile Device Management
Named an ?Innovator? by Forrester for Cloud Mobile Device Management Solutions
XCellence Awards, Midsize Enterprise Summit, 2012
Mobile Product of the Year, Techworld Awards, 2012
Best Mobile Solution, Enterprise Mobility Forum, 2012
Best Enterprise Mobile Solution, Global Mobile, 2012
Computerworld Honors Program Laureate, 2012
Best Midmarket Strategy, CIO Forum, 2012 (Two Time Winner)
Best Mobile Solution, GOVTek Awards, 2012
Clear Choice Winner, Network World, 2011
Best Mobile Enterprise Solution, CODiE Awards, 2010
Fiberlink was also selected as a 2011, 2012 AND 2013 winner of Best Places to Work in Philly by the Philadelphia Business Journal. Come find out why!
||794 Penllyn Pike |
Blue Bell, PA 19422
THIS JOB HAS EXPIRED