Technical Solutions Engineer - East Region GetWellNetwork
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GetWellNetwork, Inc. provides patient engagement solutions that help health care providers engage, educate and empower patients along the care continuum. Our patient-centered platform, delivered across multiple technology platforms including mobile devices, computers and televisions, enables providers to implement a revolutionary care delivery model called Interactive Patient Care? to improve performance and patient outcomes. The company further extends the value of existing IT investments by integrating seamlessly with electronic medical record and patient portal applications.
GetWellNetwork has been recognized by KLAS as the leader in the Interactive Patient Systems category for the fourth consecutive year and is also exclusively endorsed by the American Hospital Association.
With more than 200 employees across the U.S., GetWellNetwork is dedicated to changing the lives of millions of patients and families every year. If you're passionate about working in a high-growth, dynamic and innovative environment that is changing an industry, then we want to hear from you!
Opportunity: Technical Solutions Engineer - East Region
We are seeking a detail-oriented and enthusiastic Technical Solutions Engineer. The successful candidate will be responsible for managing the pre-contract relationships with client technical teams to ensure confidence and establish solid foundations for long-term client success. The Technical Solutions Engineer will be a member of the Sales Team and support Account Executives in their region by owning the overall management of technical discussions during the sales cycle with the intent to maximize sales for the organization. This role must possess an in-depth knowledge of the PatientLife System functionality, technical requirements and be proficient in communicating that knowledge to clients. Ability to travel 30-50% is required.
Duties & Responsibilities
Manage pre-contact relationships with client technical teams to ensure confidence and establish solid foundations for long-term Client Services success.
Support Sales Team in all client technical sales calls / onsite meetings.
Support Sales Team in Technical RFP / RFI creation process.
Conduct / coordinate Client Site Surveys / Walk-throughs for 100% of VOC stage clients pre-signing.
Solicit technical requirements from customers.
Ensure new client compliance with certified TV selection or coordinate validation of new TVs.
Facilitate all pre-contract Network Design discussions.
Develop all BOMs for inclusion in the contract.
Develop network and wiring diagrams for transition to IMP team.
Manage technical documentation in Sales Presentation / Material.
Ensure thorough and accurate technical transition to IMP team.
Establish pre-contract relationships with required 3rd party vendors (ex. wiring vendors), fully document scope of work and transition to IMP Team.
Assist Sales Representative with the creation and execution of an overall sales strategy for an account.
Document all technical aspects of new clients in Salesforce.com.
Strong initiative, innovation, organization, and attention to detail are essential.
Demonstrated ability to communicate effectively across various audiences.
Strong customer service, presentation and client relations skills.
Ability to multi-task across various simultaneous projects.
Proficient in Microsoft Excel, Powerpoint, Word and Visio.
Passionate, hard-working, willingness to contribute in multiple areas.
Strong sense of pride in workmanship.
Energetic, team player.
Creative problem solver.
Bachelors Degree required.
3-5 years Project Management experience, preferably in Healthcare IT.
3-5 years Technical Services experience, preferably in Healthcare IT.
In-depth knowledge of the PatientLife System functionality and technical requirements.
East Region of U.S., , United States
||7920 Norfolk Avenue |
Bethesda, MD 20814
THIS JOB HAS EXPIRED