Technical Support Analyst (13-0020) Appriss
THIS JOB HAS EXPIRED This job reports to the Director, Professional Services.
Relocation is not provided and travel is not required.
This is a Full-Time position, working 1st Shift.
Number of Openings for this position: 1
Appriss is one of Louisville's leading technology companies and one of the best places to work in Kentucky. Recently, we have expanded operations to include offices in Greenwood, Indiana, Nashville, Tennessee, Tallahassee, Florida and Fayetteville, Arkansas. At Appriss, you can expect growth and change in a challenging, values-based work environment. You can also expect great benefits; we believe our benefits package ranks among the best in our community.
Responsible for the implementation of approved projects of a high profile nature and coordinates the deployment of tasks necessary to deliver enterprise application into a production environment.
oBachelors Degree in Computer Science, Computer Information Systems, or related field.
Knowledge, Skills, Abilities, Experience, or Characteristics
o2 years of experience trouble shooting business processes, database analysis tools, customer support role supporting Windows or Linux based applications.
oExperience deploying hardware and software for production applications.
oAbility to identify trends and suggest improvements in products and processes.
oAbility to work independently and handle multiple priorities.
oStrong skills in SQL, UNIX, Windows NT and coding.
oSupport either in an in-house or field environment.
oStrong analytical and problem-solving skills.
Excellent customer service skills.
Excellent verbal and written communications skills.
Helpful / Preferred
oC, C++, Access, Oracle, SQL Server and Perl.
oITLL Training, CCNA, Network Plus.
oSix Sigma and/or ITLL/ITSM, customer service experience.
Functions and Responsibilities
1.Acts as the technical support interface to the customers to effect real time problem analysis and resolutions.
2.Works with the customer service organization to provide consistent service delivery to our customer.
3.Provides problem solving and technical expertise for Appriss support organization. Provides input for future process improvements.
4.Collects detailed information to determine method of resolution. Develops and maintains support manuals.
5.Will be involved as needed in project implementation activities.
6.Exercises sound professional judgment in analysis of problem.
7.Effects timely solution of problems in order to ensure customer satisfaction and eliminate downtime. Enacts contingency plans as needed.
8.Establishes and maintains credibility and reliability with customers.
9.Maintains and reviews records of support requests.
10.Works closely with all functional departments and/or third party partners for the successful management of the customer account.
Physical and Mental Requirements
Job is physically comfortable; individual has discretion about walking, standing, etc.
Job requires a very high level of judgment, exceptional analytical ability and creativity in investigating major problems that require original and highly innovative solutions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Some travel may be involved for both training and customer facing issues.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Equal Opportunity Employer - M/F/V/H
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Educational Assistance
Screening Requirements: Criminal Background Check
||10401 Linn Station Road |
Louisville, KY 40223
THIS JOB HAS EXPIRED