Technical Support Associate Rhythm NewMedia
THIS JOB HAS EXPIRED Rhythm NewMedia has created a platform to allow premium media publishers such as CBS, Fox, WB, CNBC and advertisers like GM, Kraft, Marriott, and Disney to create forward thinking mobile video brand advertising. We solve very cool engineering problems like building huge distributed data systems and optimizing rich video delivery for mobile networks.
Due to the massive growth we?re seeing in our publisher relationships and advertiser demand, we are rapidly growing every facet of our organization. We are looking for a sharp and highly effective Technical Support Associate who is both strategic and tactical.
Our Technical Support Associate is responsible for supporting content creators and publishers on Rhythm?s tablet & mobile video technology platform. You will conduct training sessions by phone, WebEx and in person, on how to use the Rhythm?s ad trafficking and reporting platform, create and maintain documentation related to training, provide day-to-day support to publisher ad operations teams, and monitor publisher campaigns to identify opportunities for better execution.
This role reports to the Director of Product Development. You will primarily interact with our media partners? operations teams as well as Rhythm?s internal ad operations and Business Development teams.
Desired Skills and Experience:
Is passionate about digital media and the mobile internet
Communicates helpfulness, action, decisiveness, and willingness to solve problems, whether it's in a meeting, an email, or a conference call
Leads by executing, not managing, thinks systematically and focuses on scaling operational processes
Knows the difference between organization (good) and bureaucracy (bad)
Has excellent references and wants to contribute to a winning team
2+ years of experience in online and/or mobile ad serving platforms
Experience in operations, technical support, or customer service
Provide timely, clear and concise communication internally and externally
Coordinate and conduct in person and virtual training for Rhythm?s advertising platform and products
Implement difficult and technically challenging advertising campaigns for partners
Assist partners? traffickers in solving problems related to targeting, creative implementation, and third-party tracking
Assist in vetting, testing and troubleshooting third-party ad products and ensure that vendor products work correctly across all platforms.
Communicate technical issues (both verbal and written) in a manner that is easy for a non-technical audience to understand
Work cross-functionally to achieve results for media partners
||800 West El Camino Real |
Mountain View, CA 94104
THIS JOB HAS EXPIRED