Technical Support Engineer (11 a.m. to 8 p.m.) PatientKeeper
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For over a decade PatientKeeper has worked with hospitals, health systems and medical group practices to automate physician workflow and improve the physician experience with technology. With a core competency in systems integration and interoperability, PatientKeeper offers a 'last mile' solution to healthcare organizations by connecting disparate systems (inside or across healthcare facilities) to offer the physician a single user interface that presents all the information they need to provide the highest quality patient care every day.
PatientKeeper?s software applications are delivered via web browsers, Smartphones and tablets and are accessible anywhere anytime. Our goal is to help our customers achieve lasting results?quality patient care, high physician satisfaction, accelerated revenue cycles, and advanced hospital performance.
Incredible market momentum and demand for PatientKeeper software products continues to drive growth for the company. We are proud of our success. At the heart of our success is the PatientKeeper team?smart, passionate, highly driven individuals, who love what they do. We?re always excited to meet talented candidates who want to join our high-energy environment.
We are currently seeking a Technical Support Engineer to join our team. In this critical role you will work with PatientKeeper?s clients to troubleshoot and resolve technical and usage issues on the handheld, web interface, and server levels. A combination of excellent analytical skills and customer service orientation are crucial for success in this role. You will play a critical role in ensuring the quality and reliability of Patientkeeper clients? systems.
Technical support of PatientKeeper applications via phone, email, and web in a team setting
Navigate, troubleshoot, and resolve application, system, and network connectivity issues on handheld devices and personal computers remotely
Provide explanations of application functionality and usage to clients
Document solutions to problems and contribute to knowledge base
Interface with Product Management and Product Development to improve product design and quality
Collaborate with Product Development, QA, and Development teams on product issues and bug resolution
At times, installation and configuration support for Technical Services deployment team
Must carry mobile phone for off-hours accessibility on a rotating schedule
Some travel may be needed
Required Training, Experience, and Education:
Bachelor's degree required
A minimum of 2 years professional experience
Required Technical and Support Skills:
Able to manage multiple tasks with competing priorities
Comfortable balancing project work with interrupt-driven responsibilities
Strong interpersonal skills with a customer service orientation (i.e., patience and poise under the pressure of solving a real time client service issue)
Strong analytical thinker with excellent problem-solving ability; eager learner
Excellent oral and written communication skills; ability to interpret technical situations to lay audience
Strong hardware and software troubleshooting skills
Familiarity with Java or other object-oriented programming languages
Working knowledge of Windows and UNIX operating systems
Working knowledge of relational databases and SQL
Basic network administration (troubleshoot network connectivity, 802.11 wireless networks)
Familiarity with handheld devices, particularly PalmOS and Windows Mobile
Prior experience in Healthcare industry
The shift for this position is 11 a.m. to 8 p.m.
Waltham, Massachusetts, United States
||Waltham, MA |
THIS JOB HAS EXPIRED