Technical Support Representative Bloomfire
THIS JOB HAS EXPIRED It's not what we're doing, it's why. We're out to fix the broken relationship that exists between those who have knowledge and those who need it. We are affected by this relationship in every part of our lives? at school, at work, at play. By building a better way to engage in the fundamental and essential act of teaching and learning, we are able to materialize and harness knowledge in a way that the world has never seen before and make it available to all.
We're inspired every day about being part of this solution and making a positive dent in the world. What we do is less a job, but more of a calling to apply our specific superpowers to this initiative and work along side bright, talented people that want to do the same.
Our ideal candidate enjoys interfacing with customers to keep them satisfied and happy with using our product. The selected candidate will contribute to our existing customer support department and will primarily be responsible for resolving customer support issues, troubleshooting, and communicating with customers to achieve a positive outcome with the responsiveness our customers expect.
Primary responsibilities include:
Respond to incoming customer support requests during business hours
Gather customer?s information and determine the issue by evaluating and analyzing the symptoms and recreated issue in-house
Research required information using available resources
Interact and coordinate with other departments to resolve customer issues
Determine further action or final completion on customer cases received
Escalate customer priority issues when appropriate
Stay current with software functionality and updates
Accurately process and record support cases application tracking software
Offer alternative solutions where appropriate with the objective of retaining customers? and clients? business
Organize ideas and communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers where necessary
Skill and Knowledge Required:
Knowledge of relevant software computer applications and networking
Working knowledge of Windows and Mac operating systems
Experience with office and home networking, internet browsers and email protocols
Experience executing basic computer operations including Internet and email protocols, connectivity and understanding of Internet Networking
Proper phone etiquette
Ability to speak and write clearly and accurately
Demonstrated proficiency in typing and grammar
Knowledge of customer service principles and practices
Effective listening skills
Willingness to co-operate with others and work to the greater good
Analytical thinker with technical aptitude
Solid problem solving skills with a proficient attention to detail
Maintains stable performance under pressure or opposition and handling stress in a manner that is acceptable to others and to the organization
||Austin, TX |
THIS JOB HAS EXPIRED
Bloomfire is based in Austin, TX, where an amazing team of talented, charming, and helpful people work around the clock to make it great. Together, we create the workplace that we always wanted (socks optional).
5 - 20M RaisedInvestors: Austin Ventures
, Redpoint Ventures
, Silver Creek Ventures All Jobs: at Bloomfire
|Headquarters:||1717 W. 6th Street|
Austin, TX 78703
|Company Profile:||Bloomfire is an Enterprise Social Network that enables business professionals to easily and securely collaborate, find, and share knowledge. Get answers and find the information you need, the moment you need it. Uncover hidden expertise; encourage participation among employees, partners, and customers. Bloomfire employs cloud, mobile, and social technologies that align with the modern workflow. Start getting work done today withhttp://www.bloomfire.com.
Passion. That's what we fill our lungs with every day.
We're a group of revolutionaries entirely devoted to solving the world's most prevalent relationship problem-the relationship between people who have knowledge and people who need it. We know more about this problem than anyone and we build an application that connects these two people better than anything else on the planet.
Since launch, thousands of organizations both large and small all over the world have adopted Bloomfire as a tool to ignite human potential. This growth and compelling mission has attracted to Bloomfire some of the greatest minds in design, user experience research, software development, and organizational development.
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