Technical Support Representative Bloomfire
THIS JOB HAS EXPIRED It's not what we're doing, it's why. We're out to fix the broken relationship that exists between those who have knowledge and those who need it. We are affected by this relationship in every part of our lives? at school, at work, at play. By building a better way to engage in the fundamental and essential act of teaching and learning, we are able to materialize and harness knowledge in a way that the world has never seen before and make it available to all.
We're inspired every day about being part of this solution and making a positive dent in the world. What we do is less a job, but more of a calling to apply our specific superpowers to this initiative and work along side bright, talented people that want to do the same.
Our ideal candidate enjoys interfacing with customers to keep them satisfied and happy with using our product. The selected candidate will contribute to our existing customer support department and will primarily be responsible for resolving customer support issues, troubleshooting, and communicating with customers to achieve a positive outcome with the responsiveness our customers expect.
Primary responsibilities include:
Respond to incoming customer support requests during business hours
Gather customer?s information and determine the issue by evaluating and analyzing the symptoms and recreated issue in-house
Research required information using available resources
Interact and coordinate with other departments to resolve customer issues
Determine further action or final completion on customer cases received
Escalate customer priority issues when appropriate
Stay current with software functionality and updates
Accurately process and record support cases application tracking software
Offer alternative solutions where appropriate with the objective of retaining customers? and clients? business
Organize ideas and communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers where necessary
Skill and Knowledge Required:
Knowledge of relevant software computer applications and networking
Working knowledge of Windows and Mac operating systems
Experience with office and home networking, internet browsers and email protocols
Experience executing basic computer operations including Internet and email protocols, connectivity and understanding of Internet Networking
Proper phone etiquette
Ability to speak and write clearly and accurately
Demonstrated proficiency in typing and grammar
Knowledge of customer service principles and practices
Effective listening skills
Willingness to co-operate with others and work to the greater good
Analytical thinker with technical aptitude
Solid problem solving skills with a proficient attention to detail
Maintains stable performance under pressure or opposition and handling stress in a manner that is acceptable to others and to the organization
||Austin, TX |
THIS JOB HAS EXPIRED
Bloomfire is based in Austin, TX, where an amazing team of talented, charming, and helpful people work around the clock to make it great. Together, we create the workplace that we always wanted (socks optional).
5 - 20M RaisedInvestors: Austin Ventures
, Redpoint Ventures
, Silver Creek Ventures All Jobs: at Bloomfire
|Headquarters:||1717 W. 6th Street|
Austin, TX 78703
|Company Profile:||Ignite Results. Together.
Bloomfire's easy-to-use enterprise knowledge and collaboration software enables people to efficiently share and leverage group expertise.
With rich analytics and strong content creation and curation tools, we connect people with experts, facilitate social interaction, and amplify knowledge and power teamwork at new levels.
According to IDC, employees spend an average of nine hours per week searching for information. Gartner says that traditional knowledge management misses the point that knowledge resides with people and is difficult to access without collaboration and context.
Our mission is to simplify knowledge management by unleashing the knowledge that is currently locked away in people's heads, personal email accounts, and file repositories. Bloomfire solves the following mission-critical business problems:
Sales and Marketing Enablement
Customer Service and Support
Onboarding and Training
Bloomfire's customers are business professionals who work in training, IT, marketing and sales in medium to large-size organizations. There are more than 250,000 Bloomfire users worldwide. Try Bloomfire for free today.
Founded in 2010, the company is headquartered in the silicon hills of Austin, Texas. Bloomfire has received 20 million in Series A funding from Austin Ventures, Redpoint Ventures, and Silver Creek Ventures. Meet the leadership team at http://bloomfire.com/leadership-team.
Start getting work done today with http://www.bloomfire.com.
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