Smart devices are demanding. They capture our attention, they require updating, and they frequently need fixing. innoPath helps device OEMs and mobile operators deal with the associated pain by offering two hosted solutions: mobileUpdate delivers new functionality to devices over-the-air, while activeCare2 empowers customer care agents to diagnose and fix smart devices with a single click. The net result is downward pressure on care costs and a superior experience for the mobile subscriber.
innoPath delivers superior care experiences to mobile subscribers. By leveraging over-the-air (OTA) technology, mobileUpdate is used to push firmware and software updates directly to subscribers' devices. activeCare2, via an activeLink between the subscriber's smart device and the innoPath server, offers a unified interface to help contact center agents easily investigate device-related issues, decrease the amount of time it takes to determine the root cause of a customer complaint, and fix common device issues. innoPath's solutions are turnkey, provided as hosted and secure services.
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